Privacy Policy

The Kuala Lumpur Convention Centre respects your privacy and is committed to protecting the personal information that you share with us.

This policy describes how we collect and use any personal information you provide in order to provide our services to you.


Key Information

The company responsible (the Data Controller) for any personal information that we may hold and process is Convex Malaysia Sdn Bhd. Convex Malaysia Sdn Bhd is the operator of the Kuala Lumpur Convention Centre.

Convex Malaysia Sdn Bhd has appointed an internal Data Protection Officer who can answer any query you may have relating to any personal information you have provided or are being asked to provide. All queries relating to this privacy policy can be sent directly to the Data Protection Officer at:

Email: dataprotection@klccconventioncentre.com
Post: Data Protection Officer
Executive Office
Kuala Lumpur Convention Centre
Kuala Lumpur City Centre
Kuala Lumpur 50088
Malaysia


What information do we collect?

Personal information means any information that may be used to identify you as an individual, including but not limited to, a first and last name, email address, a home, postal or other physical address, other contact information, title, date of birth, gender. We may also collect other information to provide a quality personalised service to you such as occupation, industry, personal interests and preferences etc.

In addition to personal information provided, we also collect and use anonymous data from your internet browser and device using cookies, service logs, third party website analytic companies and other similar technologies. We use this information to help us to understand how our services are used so that we may consider how best to improve them and also so that we can provide more relevant content to you.

We may also collect personal information when you use certain services provided by us, when you register to attend an event organised by us, when you request marketing information, or when you participate in one of our surveys, competitions or promotions.

From time to time, the Centre may receive personal information from business partners and vendors where such parties have gained your consent to do so. In such cases all personal information will be treated as confidential information as outlined within this policy.


What do we use the information for?

We may use your personal information to assist in providing our services to you; where it is necessary for our legitimate interests; or to comply with regulatory requirements.

We only use such information if it has been collected in accordance with acceptable privacy practices consistent with this Policy and applicable laws, specifically the Personal Data Protection Act of Malaysia and the European Union General Data Protection Regulations.


How do we share your information?

The Kuala Lumpur Convention Centre will not sell any of your personal information to third parties.

We may only send your personal information to other companies for the sole purpose of improving our services or providing our services to you. These companies may include other entities managed by Convex Malaysia Sdn Bhd, subsidiaries or holding companies, payment service providers, advertisers, or any of our employees, agents, suppliers or subcontractors.

We will also disclose your personal information if required to do so by law, to enforce the Terms of Use of the Kuala Lumpur Convention Centre and services provided, or as needed to fulfil contracts in place. In urgent circumstances personal information may also be disclosed where it is required to do so to protect personal safety.

Personal information may be shared outside of Malaysia, and if collected within the European Economic Area (EEA), will also be shared outside of the EEA.


How do we protect your information?

We take the security of your personal information extremely seriously. We safeguard the security of the personal information you send us through physical and electronic means as well as through the enforcement of management procedures.


How long do we keep your personal information?

We retain your personal information for different durations based on the type of information and purpose for which it was provided and was being or is being used in order to provide information or services to you.

We the information is anonymous (as collected or made anonymous through processing) we may retain the information for longer periods for trend analysis.


Is my personal information accurate?

As a data subject you may request a copy of the personal information held on you, request that inaccurate or incomplete information is corrected, or request that some or all of the information is deleted. To do so, please contact the Data Protection Officer. We will try to respond.